Shipping policy
🚚 SHIPPING POLICY
Last updated: December 2025
Processing Times
All orders are processed within 1–3 business days.
During high-volume periods (launches, promotions, holidays), processing may take an additional 1–2 business days.
You will receive a confirmation email once your order is placed, and another email with tracking information once your order has shipped.
Shipping Rates & Delivery Times
Shipping rates are automatically calculated at checkout based on your location and selected shipping method.
Estimated delivery times:
- Standard Shipping (US): 3–7 business days
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Expedited Shipping (US): 2–3 business days
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Overnight Shipping (US): 1 business day (where available)
Delivery times are estimates provided by carriers and are not guaranteed.
U.S. Shipping Only
At this time, Lively Snacks ships within the United States only.
International shipping is not currently available.
Heat Sensitivity Notice
Lively Collagen Candy may soften if exposed to heat during transit.
This does not affect product quality or safety. We recommend bringing your package indoors promptly upon delivery.
Tracking Your Order
Once your order ships, you will receive a tracking email.
Please allow up to 24 hours for tracking information to update.
If your tracking shows “Delivered” but you don’t see your package, please:
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Check nearby areas or with neighbors
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Confirm the shipping address used at checkout
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Allow 24–48 hours, as carriers sometimes scan early
If you still cannot locate your package, contact us at support@livelysnacks.com.
Order Changes
We cannot guarantee changes or cancellations once an order has been placed.
If you need to update your shipping address or order details, contact us immediately at support@livelysnacks.com.
Lost, Stolen, or Damaged Packages
Lively Snacks is not responsible for packages that are lost, stolen, or damaged after they are marked delivered by the carrier.
If your order arrives damaged, please contact us within 7 days with:
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Your order number
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Photos of the packaging
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Photos of the product
We will assist you with a replacement or store credit when appropriate.
Returns
For safety and quality reasons, we cannot accept returns on edible products.
If you experience an issue with your order, please reach out to our support team and we will help make it right.
Contact Us
For any questions regarding your order or shipping, contact us at:
support@livelysnacks.com